Hospitalisation

This section explains the different stages of your stay, and provides some important information.

Registration and admission

We want to ensure your stay at the Victor Hugo Clinic is calm and comfortable, so here is some practical information to help you prepare your forthcoming hospitalisation.

YOUR IDENTITY = YOUR SAFETY

Safety during hospitalisation starts at the clinic’s reception desk. Playing an active role in your safety requires you to understand the various pieces of information that comprise your medical patient file.

During your stay you will be identified according to the data contained on your national identity card. To this end, an identity bracelet will be attached to your arm upon admission and for the duration of your stay.

There are four administrative and medical steps:

1/ Consultation with your physician

Your forthcoming operation was recommended and explained by your surgeon. The surgeon’s secretary gave you a preadmission form and set the date for your operation.

2/ Registration (or preadmission)

At this stage we enter your identification details into the clinic’s IT system. This creates your hospitalisation number to which we can attach all the relevant medical and administrative information. During the registration interview we check your identity and gather administrative information. It’s also the moment for us to take into consideration your wishes (single room, TV, etc.) It’s a key stage which determines the conditions of your stay at the clinic and facilitates your admission formalities. It generally takes place on the day of your consultation with the anaesthetist. You will be welcomed by the secretary of the admission department who will ask you for the following:

  • Proof of ID (national identity card, passport, family record book for children, etc.)
  • Your social insurance smart card or proof of social insurance
  • Your private health insurance card and policy certificate detailing the services covered
  • If you are covered by the CMU (France’s universal health coverage): proof of cover
  • If you were injured at work or have contracted a work-related disease: workplace accident form filled in by your employer
  • If you are a beneficiary of Article L-115: a sheet from your health record
  • If you are a foreign patient from a European Community country: European health insurance card
3/ Consultation with your anaesthetist

During the consultation your anaesthetist will assess the anaesthesia and operation-related risks according to your medical history and treatments. The anaesthetist will provide information and reassure you by explaining the technique to be used. You must consult the anaesthetist several days before the operation: this is compulsory.

Make sure you bring to the consultation the following:

  • Recent prescriptions for medicines you are currently taking
  • Recent blood test results
  • Your blood group card
  • Your most recent heart check-up or letter
  • Hospitalisation form (delivered to you by the surgeon’s secretary during the consultation)
  • Information on the operation and the patient’s informed consent
  • Questionnaire prior to the consultation with your anaesthetist
  • Questionnaire on Creutzfeldt-Jakob disease

If you have any doubts or concerns, feel free to ask the anaesthetist as many questions as you wish. Take the time to read carefully all the documents given to you during the consultation. They contain important recommendations to which you must comply.

4/ Admissions

On the day of your operation, go to the reception desk to complete your admission file with the admissions secretary. Once the file has been completed the receptionist will direct you to the care unit. Once installed, a member of the nursing staff will explain to you what will happen during your stay, complete your medical file, and tell you when your operation will take place.

Rooms and meals

Your single room

The clinic has single rooms. If you would like one, your request must be made to the admissions department. The Victor Hugo Clinic will satisfy your request on your day of admission, depending on availability. If no single rooms are available, the clinic will do its utmost to satisfy your request as soon as possible.

TVs with remote control (which only works in the clinic) are available for a daily fee.

Phone calls will be billed to you upon discharge from the hospital.

Rates

Single room: €125.00 *

Luxury room: €250 *

*No other fees can be billed to you except for care services rendered and any special requirements that you may request. You must be informed of the cost of any such special requirements prior to the operation. These special requirements are strictly defined and listed, and include, in particular, access to a single room.

Valuable objects

For safety reasons during your stay we recommend that you do not bring valuable items to the clinic: jewellery, wallet, money, mobile phone, etc. The clinic declines all responsibility in the case of loss or damage (law dated 06/07/1992). Each room is equipped with a safe with a digital lock can only be opened with your personal access code.

In your single room and throughout the clinic it is expressly forbidden to smoke.

Meals

At the Victor Hugo Clinic we do our utmost to satisfy your needs. They are composed according to the needs of the patient. Breakfast is served at 8:30 a.m., lunch at 12:30 p.m. and dinner at 6:00 p.m. (approximate times).

Breakfast is sourced from a local baker. Meals are delivered by the catering company Cogerest.

Outpatients are given a light meal. You can also opt for a gourmet light meal by pastry chef Christophe Michalak.

Your stay

Preparing for your stay:

Whether you are an outpatient or hospitalised during your operation, you must:

  • Wash your body with a mild soap on the morning of the operation
  • Fast for at least six hours prior to receiving the anaesthetic: do not drink (even water), do not eat, do not use chewing gum, do not smoke, etc.
  • Do not wear false nails, jewellery or body piercings
  • Remove all make-up
  • Do not apply nail varnish

We will also ask you to remove any false teeth or contact lenses before entering the operating areas. Ask a caregiver for a case you can put these objects in.

Medicines

If you are undergoing treatment, you must hand over all your medicines and their corresponding prescriptions to the duty nurse as soon as you arrive.

Visiting times?
  • Unless restricted by medical advice, visits are permitted:
    Hospitalisation: in single rooms from 8:00 a.m. to 8:00 p.m., in other rooms from 1:00 p.m. to 8:00 p.m..
  • Outpatient: ask the nurse.

Your discharge

Preparing for your discharge

Discharge requires the permission of the physician responsible for your hospitalisation. For outpatients, the time of your discharge is decided by the anaesthetist and the specialist who operated you: you will receive a discharge slip. For traditional hospitalisation, the date of discharge is decided on the eve of your departure.

If you wish to leave against medical advice, then you must sign a release form which discharges the clinic and the physician from all responsibility as to the consequences. Before leaving the clinic you must go to the discharge desk to accomplish several formalities.

Upon discharge:
  • The nurse will hand over your X-rays, any additional examinations, and all the documents you should receive.
  • The discharge desk will issue you with a detailed invoice and the hospitalisation certificates.

You can pay for your hospitalisation by bank card, cheque or cash.
Hospital charges that are 100% reimbursed by the state are paid directly to the clinic.

You (or your private health insurance) must pay:

Hospital charges that are not covered by national health insurance and additional services (single room, phone, TV, fax, additional meals, light meals).

Patient’s rights

Your rights

Please consult the brochure “Your rights in private hospitals and clinics” from FHP (Fédération de l’Hospitalisation Privée).

Confidentiality and privacy

The Victor Hugo Clinic guarantees the confidentiality of all medical and social information that concerns you. This obligation to professional confidentiality applies to all professionals. You also have a right to privacy: your presence in the clinic will not be revealed if you so wish. Additionally, you can also refuse to receive visitors during your stay. Make your wishes known during admission.

Confidentiality and privacy

The Victor Hugo Clinic guarantees the confidentiality of all medical and social information that concerns you. This obligation to professional confidentiality applies to all professionals. You also have a right to privacy: your presence in the clinic will not be revealed if you so wish. Additionally, you can also refuse to receive visitors during your stay. Make your wishes known during admission.

Informed consent

No medical treatment may be performed without your free and informed consent. However if you are in a condition that prevents you expressing your will:

  • Consent will be requested from a healthcare proxy that you have designated yourself beforehand.
  • If no healthcare proxy has been appointed, then consent will be requested from a member of your family or someone close to you.
  • In exceptional circumstances the physician can legally free him or herself from the requirement of consent and act directly. This may arise from the following:
  • An urgent situation
  • when it is impossible to contact your healthcare proxy or someone close to you.
Appointing a healthcare proxy

You can appoint in writing a healthcare proxy who will be consulted if a medical decision must be taken at a time when you are unable to express your will. This healthcare proxy could be a member of your family, someone close to you or your primary care physician.

Appointing a healthcare proxy must be done in writing. It is valid for the duration of your hospitalisation, but you may revoke it at any time.

Your healthcare proxy can also accompany you to appointments with physicians, and support and help you with paperwork and taking decisions if you so wish.

Caution: If the need arises, then it is required that the healthcare proxy be consulted, but he or she cannot take any medical decisions him or herself. The physician can overrule the healthcare proxy’s opinion and take the decision he or she judges to be the best.

You will be given the healthcare proxy form upon admission:

Indicating an advance healthcare directive

Article L1111-11 of France’s Public Health Code stipulates that “any adult person can issue advance healthcare directives in anticipation of a time when they will be unable to express their will.” Any adult person can issue advance healthcare directives in anticipation of a time when they will be unable to express their will. These directives indicate the patient’s wishes in relation to the conditions for limiting or ending treatment. They will be consulted prior to making any medical decision and their content prevails over any other non-medical opinion.

Renewable every three years, these directives may, in the meantime, be revoked or modified at any moment. If you wish your directives to be taken into account, make them available to the physician who will be treating you at the clinic: give them to the physician directly or inform him or her of their existence by indicating the contact details of the person who is holding them:

Consent of holders of parental authority and guardians of an adult in the care of a guardian

For children under 18 and protected adult children, holders of parental authority and guardians must give their consent for any medical treatment.

If you are the legal representative of a child or a protected adult, then do not forget to fill in and sign the authorisation to operate form. This document is compulsory.

However the law stipulates that children and adults in the care of a guardian must also be informed and participate in the decision-making wherever possible. It must also be noted that the physician can overrule the opinion of the legal representative.

Patient’s charter

In France, the law dated 4 March 2002 defines a certain number of fundamental rights for patients which are included on the patient charter. Teams at the clinic ensure these rights are applied at all times and throughout the establishment.

Learn more by consulting the document published by the Ministry of Health

Choosing a healthcare establishment

You are free to choose the healthcare establishment you wish, depending on the limits of each establishment. Public hospitals are open to all, in particular to the impoverished and, in emergencies, to people without national health insurance. They are adapted to people with disabilities.

Access to quality care

Healthcare establishments guarantee the quality of your stay, your treatments and your care. They focus on relieving your pain and do their utmost to help you live with dignity, in particular at the end of your life.

Treatment applied with your informed consent

The information provided must be accessible and honest. You participate in choosing the therapies that concern you. You can be assisted by a healthcare proxy that you have chosen freely.

A medical treatment can only be taken with your free and informed consent. You have the right to refuse any treatment. Nevertheless, if your decisions place your life in danger, then it is the physician’s duty to do his or her utmost to convince you to accept the appropriate care. If you are an adult you can express your wishes concerning the end of your life in the advance healthcare directive.

Specific consent is required if you participate in biomedical research, for the donation and use of parts and products of the human body, and for screening and testing.

If you are asked to take part in biomedical research, you will be informed of the expected benefits and the predictable risks. You must give your consent in writing. Your refusal will not have any consequence on the quality of the care you will receive.

Children under 18 and protected adults

Decisions concerning the health of children under 18 belong to the holders of parental authority. For protected adults, the legal guardian. Nevertheless the law stipulates that they have the right, wherever possible, to be informed and to participate in the decision-making.

Authorisation to operate

If you are the legal representative of a child or a protected adult, then do not forget to fill in and sign the authorisation to operate form. This document is compulsory:

Computerised data processing

There are computerised medical data that concern you. This information is used by the physician who is duty bound to confidentiality. Unless refused by you, certain information collected during your consultation or your hospitalisation may be saved to computer for the exclusive use of the clinic’s professional staff.

Leaving the clinic

You may, except for certain cases stipulated by law, leave the clinic at any time after signing a discharge and after being informed of any risks that you may be exposed to.

Respect for the patient

You will be treated with consideration within the clinic. Your beliefs will be respected. Your privacy will be preserved, as will your peace of mind.

Confidentiality

Respect for your private life is guaranteed, as is the confidentiality of the personal, administrative, medical and social information that concerns you. This obligation to professional confidentiality applies to all the professional, salaried and volunteer staff working in the clinic. If you wish, you may also request that your presence is not made known.

Information on your state of health

You (or your legal representatives) enjoy direct access to the health data that concerns you. Under certain conditions and in the case of death your beneficiaries will have this same right. Such information relates to the various examinations, treatments or operations offered to you, their usefulness, their urgency, their consequences, the frequent or serious risks that may be predicted, as well as to other possible solutions and predictable consequences if refused. Only an emergency or the inability to inform can exempt your physician from this obligation.

Observations and grievances

You can express your observations on the treatment and care received. Each clinic has a Committee for User Relations and Care Quality (CRUQPC) which ensures, in particular, that your rights are respected.

You have the right to be heard by a manager at the clinic so you can express your grievances and request compensation for the harm you feel you have suffered, through a procedure for the amicable resolution of disputes and/or before a court of law.