This section explains the different stages of your stay, and provides some important information.
Registration and admission
We want to ensure your stay at the Victor Hugo Clinic is calm and comfortable, so here is some practical information to help you prepare your forthcoming hospitalisation.
There are four administrative and medical steps:
Rooms and meals
For safety reasons during your stay we recommend that you do not bring valuable items to the clinic: jewellery, wallet, money, mobile phone, etc. The clinic declines all responsibility in the case of loss or damage (law dated 06/07/1992). Each room is equipped with a safe with a digital lock can only be opened with your personal access code.
In your single room and throughout the clinic it is expressly forbidden to smoke.
In France, the law dated 4 March 2002 defines a certain number of fundamental rights for patients which are included on the patient charter. Teams at the clinic ensure these rights are applied at all times and throughout the establishment.
Learn more by consulting the document published by the Ministry of Health
Choosing a healthcare establishment
You are free to choose the healthcare establishment you wish, depending on the limits of each establishment. Public hospitals are open to all, in particular to the impoverished and, in emergencies, to people without national health insurance. They are adapted to people with disabilities.
Access to quality care
Healthcare establishments guarantee the quality of your stay, your treatments and your care. They focus on relieving your pain and do their utmost to help you live with dignity, in particular at the end of your life.
Treatment applied with your informed consent
The information provided must be accessible and honest. You participate in choosing the therapies that concern you. You can be assisted by a healthcare proxy that you have chosen freely.
A medical treatment can only be taken with your free and informed consent. You have the right to refuse any treatment. Nevertheless, if your decisions place your life in danger, then it is the physician’s duty to do his or her utmost to convince you to accept the appropriate care. If you are an adult you can express your wishes concerning the end of your life in the advance healthcare directive.
Specific consent is required if you participate in biomedical research, for the donation and use of parts and products of the human body, and for screening and testing.
If you are asked to take part in biomedical research, you will be informed of the expected benefits and the predictable risks. You must give your consent in writing. Your refusal will not have any consequence on the quality of the care you will receive.
Children under 18 and protected adults
Decisions concerning the health of children under 18 belong to the holders of parental authority. For protected adults, the legal guardian. Nevertheless the law stipulates that they have the right, wherever possible, to be informed and to participate in the decision-making.
Authorisation to operate
If you are the legal representative of a child or a protected adult, then do not forget to fill in and sign the authorisation to operate form. This document is compulsory:
Computerised data processing
There are computerised medical data that concern you. This information is used by the physician who is duty bound to confidentiality. Unless refused by you, certain information collected during your consultation or your hospitalisation may be saved to computer for the exclusive use of the clinic’s professional staff.
Leaving the clinic
You may, except for certain cases stipulated by law, leave the clinic at any time after signing a discharge and after being informed of any risks that you may be exposed to.
Respect for the patient
You will be treated with consideration within the clinic. Your beliefs will be respected. Your privacy will be preserved, as will your peace of mind.
Respect for your private life is guaranteed, as is the confidentiality of the personal, administrative, medical and social information that concerns you. This obligation to professional confidentiality applies to all the professional, salaried and volunteer staff working in the clinic. If you wish, you may also request that your presence is not made known.
Information on your state of health
You (or your legal representatives) enjoy direct access to the health data that concerns you. Under certain conditions and in the case of death your beneficiaries will have this same right. Such information relates to the various examinations, treatments or operations offered to you, their usefulness, their urgency, their consequences, the frequent or serious risks that may be predicted, as well as to other possible solutions and predictable consequences if refused. Only an emergency or the inability to inform can exempt your physician from this obligation.
Observations and grievances
You can express your observations on the treatment and care received. Each clinic has a Committee for User Relations and Care Quality (CRUQPC) which ensures, in particular, that your rights are respected.
You have the right to be heard by a manager at the clinic so you can express your grievances and request compensation for the harm you feel you have suffered, through a procedure for the amicable resolution of disputes and/or before a court of law.